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Cancellation Policy

Thank you for choosing Resilience Coaching with Chaundra McGill(“we/us”). This Cancellation Policy explains how cancellations, rescheduling, and missed sessions are handled. 1) Scheduling & Session Fees Coaching sessions are scheduled in advance. Session fees are due at booking. 2) How to Cancel or Reschedule To cancel or reschedule a session, you must notify us at least 24 hours prior to the scheduled start time. Requests should be submitted to info@chaundramcgill.com or call 904-240-7315. We will make reasonable efforts to accommodate rescheduling based on availability. 3) Late Cancellations If you cancel or reschedule with less than 24 hours notice, you may not be able to make up the session. You will not be refunded the price of the session. 4) Missed Sessions If you do not attend a scheduled session and do not provide notice, the session will be treated as a missed session and 100% of the session fee will be charged. Missed sessions are not typically rescheduled, except at our discretion. 5) No-Show / Persistent Late Notice If repeated late cancellations or no-shows occur, we may limit rescheduling options. 6) Provider Cancellations If we need to cancel a session: we will notify you as soon as possible, and we will offer a rescheduled appointment at no additional cost. If rescheduling is not possible, we will refund any prepaid unused session fee(s) where applicable. 7) Packages Unused sessions: Sessions within the resilience coaching package that is cancelled with less than 24 hours notice or missed may be forfeited. 8) Emergency Situations In cases of serious illness, emergency, or other exceptional circumstances, we may make exceptions to the policy. Please notify us as soon as possible so we can review your request. 9) Changes to Policy We may update this policy from time to time. The revised policy will apply to sessions scheduled after the update date. 10) Contact for Cancellation Requests To cancel or reschedule, contact: Chaundra McGill Email: info@chaundramcgill.com Phone: 904-240-7315